FAQ

We currently ship to customers located in Canada only. We hope to expand to more countries in the future — sign up to our newsletter to be the first to know.

Estimated total delivery to Canada is 6–12 business days: 1–3 business days for order processing plus 5–9 business days in transit. Business days are Monday–Friday, excluding public holidays. Orders placed before 5:00 PM Eastern Time are processed the same business day where possible; later orders begin processing the next business day.

Shipping is free on all orders, with no minimum spend. The amount shown at checkout is the full amount you pay — there are no hidden shipping charges.

No. Anguissa covers applicable duties and import taxes for Canadian orders, so no additional customs charges or import fees will be due at delivery. Your checkout total is final.

Anguissa is operated from Barcelona, Spain, where customer service and business administration are managed. Orders are stored, packed, and dispatched directly to Canada by our fulfilment partner in China. Our Barcelona address is an administrative business address and is not a retail store, warehouse, or return facility. Estimated total delivery is 6–12 business days.

As soon as your order ships, you'll receive a confirmation email with your tracking number. Tracking details generally become active within 24–48 hours after dispatch.

You can follow your order anytime on our Track Your Order page using your tracking number, or your order number together with your email address.

We accept eligible returns and exchanges within 30 days of delivery. Items must be unused, unworn, and unwashed, with original tags and packaging. Contact support@anguissa.com or +34 602 481 281 before returning anything. If approved, we will provide the correct return address for our fulfilment partner in China. Customers are responsible for return shipping, and we charge no restocking fee. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. See our Return, Refund and Exchange Policy for full details.

Please inspect your order as soon as it arrives. If an item is damaged, defective, or you received the wrong product, contact us right away at support@anguissa.com with your order number and a short explanation (photos help too), and we'll provide a suitable solution.

The same applies if your order is significantly delayed (more than 20 business days), appears lost in transit, or is marked as delivered but hasn't been received — we'll investigate with the carrier and work toward a fair resolution.

Please double-check your shipping details before completing your purchase. If you notice an error after placing your order, contact us immediately — if the order hasn't shipped yet, we may still be able to update the address or details.

We cannot be held responsible for orders sent to an address entered incorrectly by the customer.

We accept Visa, Mastercard, American Express, Maestro, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. All payments are processed through Shopify's secure, encrypted checkout.

Email: support@anguissa.com
Phone: +34 602 481 281

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET/CEST). We aim to respond within 24 business hours; messages received on weekends are answered on the next business day.

Our operational address is Carrer del Doctor Trueta 191, 08005 Barcelona, Spain. This address is used for administrative purposes only and does not operate as a retail store or return facility.