FAQ

We currently ship to the United States only. We do not currently offer delivery to other countries.

Estimated total delivery to the United States is 7–15 business days: 1–3 business days for order processing plus 6–12 business days in transit from China. Business days are Monday–Friday, excluding public holidays. These are estimates, not guaranteed delivery dates.

Shipping is free on all orders, with no minimum spend. The amount shown at checkout is the full amount you pay — there are no hidden shipping charges.

Any applicable taxes, duties or import charges are handled according to the information shown at checkout and applicable law. Please review your checkout details before placing an order.

Anguissa is operated from Barcelona, Spain, where customer service and business administration are managed. Orders are stored, packed and dispatched to the United States by our partner warehouse in China, then transferred to local carriers, which may include USPS, UPS or FedEx. The carrier is shown in your tracking information. Our Barcelona address is an administrative business address, not a retail store, warehouse or return facility. Estimated total delivery is 7–15 business days, including processing.

When your order ships, we will email your tracking number and link. Tracking information may need 2–5 business days to update after dispatch.

You can follow your order on our Track Your Order page using your tracking number, or your order number together with your email address.

We accept eligible returns and exchanges within 30 days of delivery. Items must be unused, unworn, and unwashed, with original tags and packaging. Contact support@anguissa.com or +34 602 481 281 before returning anything. If approved, we will provide the correct return address for our fulfilment partner in China. Customers are responsible for return shipping, and we charge no restocking fee. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. See our Return, Refund and Exchange Policy for full details.

Please inspect your order as soon as it arrives. If an item is damaged, defective, or you received the wrong product, contact us right away at support@anguissa.com with your order number and a short explanation (photos help too), and we'll provide a suitable solution.

The same applies if your order is significantly delayed (more than 20 business days), appears lost in transit, or is marked as delivered but hasn't been received — we'll investigate with the carrier and work toward a fair resolution.

Please double-check your shipping details before completing your purchase. If you notice an error after placing your order, contact us immediately — if the order hasn't shipped yet, we may still be able to update the address or details.

We cannot be held responsible for orders sent to an address entered incorrectly by the customer.

We accept Visa, Mastercard, American Express, Maestro, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. All payments are processed through Shopify's secure, encrypted checkout.

Email: support@anguissa.com
Phone: +34 602 481 281

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET/CEST). We aim to respond within 24 business hours; messages received on weekends are answered on the next business day.

Our operational address is Carrer del Doctor Trueta 191, 08005 Barcelona, Spain. This address is used for administrative purposes only and does not operate as a retail store or return facility.