FAQ

We currently ship to customers located in Canada only. We hope to expand to more countries in the future — sign up to our newsletter to be the first to know.

Total estimated delivery is 7–15 business days: 1–3 business days of order processing plus 6–12 business days of international shipping. Business days are Monday through Friday, excluding public holidays.

Orders placed before 5:00 PM Eastern Time (ET) are typically processed the same business day. Delivery timeframes are estimates and may occasionally be longer during peak periods.

Shipping is free on all orders, with no minimum spend. The amount shown at checkout is the full amount you pay — there are no hidden shipping charges.

No. Anguissa covers applicable duties and import taxes for Canadian orders, so no additional customs charges or import fees will be due at delivery. Your checkout total is final.

Anguissa is operated by Smbat Hakhverdyan, a self-employed business owner based in Barcelona, Spain, where customer support and business operations are managed. Orders are fulfilled and dispatched directly from our partner warehouse in China, then handed off to local Canadian carriers such as Canada Post, UPS Canada, or FedEx Canada for final delivery.

This fulfillment model helps us keep our prices competitive while offering free shipping on every order. Because products are shipped internationally before reaching Canada, delivery takes a little longer than domestic shipping. We believe in being transparent about our shipping times so you know exactly what to expect.

As soon as your order ships, you'll receive a confirmation email with your tracking number. Tracking details generally become active within 24–48 hours after dispatch.

You can follow your order anytime on our Track Your Order page using your tracking number, or your order number together with your email address.

We offer a 30-day return period from the date your order is delivered. Items must be unused, unworn, with original tags attached and in their original packaging, together with proof of purchase.

To start a return, email support@anguissa.com first — returns sent without prior approval cannot be accepted. If approved, you'll receive return instructions and the correct return address. Return shipping is arranged and paid by the customer; we don't charge any restocking fees.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. See our Refund Policy for full details.

Please inspect your order as soon as it arrives. If an item is damaged, defective, or you received the wrong product, contact us right away at support@anguissa.com with your order number and a short explanation (photos help too), and we'll provide a suitable solution.

The same applies if your order is significantly delayed (more than 20 business days), appears lost in transit, or is marked as delivered but hasn't been received — we'll investigate with the carrier and work toward a fair resolution.

Please double-check your shipping details before completing your purchase. If you notice an error after placing your order, contact us immediately — if the order hasn't shipped yet, we may still be able to update the address or details.

We cannot be held responsible for orders sent to an address entered incorrectly by the customer.

We accept Visa, Mastercard, American Express, Maestro, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. All payments are processed through Shopify's secure, encrypted checkout.

Email: support@anguissa.com
Phone: +34 602 481 281

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET/CEST). We aim to respond within 24 business hours; messages received on weekends are answered on the next business day.

Our operational address is Carrer del Doctor Trueta 191, 08005 Barcelona, Spain. This address is used for administrative purposes only and does not operate as a retail store or return facility.