Refund policy
RETURN, REFUND AND EXCHANGE POLICY
Last updated: September 1, 2026
Anguissa offers returns and exchanges within 30 days of delivery.
RETURN ELIGIBILITY
Items must be unused, unworn, unwashed and returned in their original condition with all tags and original packaging. Please include proof of purchase or your order number. Items that are damaged, altered, worn or returned without authorization may not be accepted.
HOW TO REQUEST A RETURN OR EXCHANGE
Contact us before sending an item:
Email: support@anguissa.com
Phone: +34 602 481 281
Support hours: Monday–Friday, 9:00 AM–5:00 PM CET/CEST
If approved, we will send return instructions and the correct return address for our fulfilment partner in China. Do not send an item to our Barcelona business address or return it without authorization.
RETURN SHIPPING AND FEES
Customers are responsible for return shipping costs. We do not provide prepaid return labels. We strongly recommend using a tracked service and keeping the shipping receipt until the return is completed. Original shipping charges are non-refundable. We do not charge restocking fees.
EXCHANGES
We accept exchanges for eligible items within 30 days of delivery. Contact us first so we can confirm availability and provide the correct instructions. Customers are responsible for shipping the original item back. If the requested replacement is unavailable, we will offer an alternative or a refund.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Contact us promptly with your order number and clear photographs. If we confirm that an item arrived damaged, defective or incorrect, we will provide an appropriate solution at no additional return-shipping cost to you.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept used personal-care goods, underwear, swimwear with the hygiene seal removed, customized items, gift cards or final-sale items where clearly marked before purchase. This does not affect your rights where an item is faulty or misdescribed.
REFUNDS
We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after the return is received and inspected. Your bank or card provider may need additional processing time. If more than 15 business days have passed since approval, contact us.
CONTACT
Anguissa
Carrer del Doctor Trueta 191, 08005 Barcelona, Spain
support@anguissa.com
+34 602 481 281