Refund Policy

Last updated: April 2026

At Anguissa, we offer a 30-day return period. This means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, the item must be returned in the same condition in which it was received: unused, unworn, with any original tags attached, and in its original packaging. You must also provide proof of purchase, such as your receipt or order confirmation.

How to Request a Return

To request a return, please contact us at support@anguissa.com.

If your return request is approved, we will send you the appropriate return instructions, including the correct return address for your order.

Please do not send items back without contacting us first. Returns sent without prior approval will not be accepted.

Return Shipping

If your return is approved, you are responsible for arranging and paying for the return shipping. We do not provide prepaid return labels.

Return Shipping Costs

Approved returns are shipped back at the customer’s expense.

Restocking Fees

We do not charge restocking fees or refund processing fees. If your return is approved and it meets the requirements of this policy, you will receive a refund for the returned item.

If you have any questions about returns, you can contact us anytime at support@anguissa.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong product, contact us immediately so we can review the issue and provide a suitable solution.

Items That Cannot Be Returned

Certain products are not eligible for return, including:

• Perishable goods, such as food, flowers, or plants
• Custom-made or personalized items
• Personal care and beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you are unsure whether your item can be returned, please contact us before sending it back.

Exchanges

The quickest way to receive a different item is to request a return for the original product and, once the return has been accepted, place a new order separately.

Refund Process

After we receive your return, we will inspect it and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days from the date we receive and inspect the returned item.

Please note that your bank or card provider may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@anguissa.com.

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)

We aim to respond within 24 business hours.

Messages received on weekends are usually answered on the next business day.

Contact Information

Store Name: Anguissa

Owner: Smbat Hakhverdyan

Email: support@anguissa.com

Phone: +34 602 481 281

Business Address:
Carrer del Doctor Trueta 191, 08005 Barcelona, Spain