Shipping Policy

Last updated: April 2026

Quick Summary

• Free shipping on every order, with no minimum spend
• Estimated delivery time: 7–15 business days
• Orders ship from our partner warehouse in China
• We only ship to Canada
• Customs duties and import fees are included in your order total

How Shipping Works

Anguissa is operated by Smbat Hakhverdyan, a self-employed business owner based in Spain. Customer support and business operations are managed from Barcelona, while orders are fulfilled and dispatched directly from our partner warehouse in China.

This fulfillment model helps us keep our prices competitive and offer free shipping on all orders. Because products travel internationally before final delivery, shipping times are longer than standard domestic delivery.

At this time, we ship to customers located in Canada, Australia, and the United States.

Why Delivery Takes 7–15 Business Days

We believe in being transparent. Rather than increasing our prices to cover the cost of storing inventory in Canadian warehouses, we ship directly from our manufacturing partners. This allows us to keep products more affordable, but it also means delivery takes a bit longer than local express shipping services.

Although the wait is slightly longer, customers benefit from lower prices and free shipping. Tracking updates are provided so you can follow your order throughout its journey.

Estimated Delivery Timeline

Stage	Canada	Australia	United States
Order processing	1–3 business days	1–3 business days	1–3 business days
International shipping	6–12 business days	6–12 business days	6–12 business days
Total estimated delivery	7–15 business days	7–15 business days	7–15 business days

Business days are Monday through Friday, excluding relevant public holidays in the destination country.

Order cut-off time: Orders placed before 5:00 PM Eastern Time (ET) are typically processed the same business day. Orders placed after that time, or on weekends, are usually processed on the next business day.

Shipping Cost

We offer free standard shipping on all orders. No minimum purchase is required.

The amount shown at checkout is the full amount you pay. There are no hidden shipping charges.

Customs & Import Duties

No additional customs charges or import fees will be due at delivery for orders shipped to Canada, Australia, or the United States. Anguissa covers applicable duties and import taxes, so your checkout total is final.

Shipping Carriers

Orders leave our partner warehouse in China and are handed off to local carriers after arriving in the destination country. Final delivery is usually completed by one of the following, depending on destination:

• Canada: Canada Post, UPS Canada, or FedEx Canada
• Australia: Australia Post or DHL Australia
• United States: USPS, UPS, or FedEx

The delivery carrier is selected automatically based on the destination, parcel size, and logistical efficiency.

Order Tracking

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking details generally become active within 24–48 hours after dispatch.

Track your order at: anguissa.com/apps/parcelpanel

You may track your shipment using your tracking number, or by entering your order number together with your email address.

Delivery Issues

Delayed, Lost, or Damaged Packages

If your order is significantly delayed (more than 20 business days), appears lost in transit, or arrives damaged, please contact us as soon as possible at support@anguissa.com.

Please include your order number and a short explanation of the issue. We will review the case with the carrier and do our best to resolve it promptly.

Marked as Delivered but Not Received

If the tracking status shows your package as delivered but you have not received it, please contact us right away. We will work with the shipping carrier to investigate and reach a fair resolution.

Incorrect Shipping Address

Please make sure your shipping details are correct before completing your purchase. We cannot be held responsible for orders sent to an address entered incorrectly by the customer.

If you notice an error after placing your order, contact us immediately. If the order has not yet shipped, we may still be able to update the address.

Important Notes

• All delivery timeframes are estimates and are not guaranteed.
• Shipping delays may occur due to carrier issues, weather conditions, customs clearance, or other factors outside our control.
• During peak periods such as holidays or promotional events, processing and delivery times may be longer than usual.
• We do not currently offer expedited or express shipping options.

Questions About Shipping?

Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)

We aim to respond within 24 business hours.

Contact Information

Store Name: Anguissa

Owner: Smbat Hakhverdyan

Email: support@anguissa.com

Phone: +34 602 481 281

Business Address:
Carrer del Doctor Trueta 191
08005 Barcelona
Spain